Service request acknowledgement
When you provide your information to Zeronova, you are making a voluntary request to be contacted regarding energy related services, consultations, or program participation. This does not automatically create a binding contract but enables us to assess and respond to your request.
Permission to communicate
You authorise Zeronova and its accredited providers to contact you using the details you have provided, including via:
- Phone calls
- Text messages (SMS)
- Messaging applications
These communications are considered expected and consented interactions, initiated by your enquiry. Where permitted by law, this consent applies even if your number is listed on any contact preference or "Do Not Call" register.
Customer declaration
By proceeding, you confirm that:
- You are 18 years or older
- You have the authority to make decisions regarding the nominated property
- The information submitted is true, accurate, and up to date
Zeronova reserves the right to rely on this information when assessing eligibility and service suitability.
Use of information
Zeronova collects and uses your personal information to:
- Evaluate your eligibility for relevant energy efficiency programs
- Coordinate quotations, inspections, and installations
- Maintain internal records, including proof of consent where required
Your data is handled in accordance with our privacy policy and applicable Australian laws.
Estimates and program conditions
Any preliminary figures, rebates, or savings estimates provided by Zeronova are indicative only and may vary. Final outcomes depend on:
- Site specific technical assessments
- Program guidelines and approval processes
- Product availability and service coverage
We aim to provide accurate guidance, but no guarantee is made until formal assessment is completed.
Opt-out and withdrawal
You may withdraw your consent to be contacted at any time. To do so:
Email us at info@zeronova.com.au, or use the unsubscribe or opt-out option included in our messages (for example, replying "STOP" to SMS).
Once processed, Zeronova will cease further communications except where required for compliance or legal purposes.
Third party involvement
In order to deliver services efficiently, Zeronova may share your information with trusted contractors, installers, accredited providers, finance partners, or program administrators. These parties are only permitted to use your information for service related purposes.
Contact us
If you have any questions about this policy or how we communicate with you, please get in touch: