Protecting your personal information
Zeronova is committed to safeguarding your privacy and ensuring that your personal information is handled responsibly and securely. This policy explains how we collect, use, store, and disclose your information.
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), which set out the standards for managing personal information in Australia. Further details about these principles are available from the Office of the Australian Information Commissioner (OAIC).
What we mean by personal information
"Personal information" refers to any data that can identify you as an individual. This may include details such as:
- Your name
- Address
- Email address
- Phone number
How we collect information
Zeronova collects personal information through a variety of channels, including:
- Direct communication (calls, emails, meetings)
- Online enquiries and website forms
- Written correspondence
- Public sources and third-party referrals
- Website technologies such as cookies
While we may provide links to external websites, Zeronova is not responsible for their content or privacy practices.
Why we collect your information
We collect and use your personal information to:
- Provide and manage our services
- Assess your eligibility for energy-related programs
- Communicate with you regarding enquiries or services
- Meet obligations with government program administrators
We may also use your information for related purposes that you would reasonably expect. You can opt out of marketing communications at any time by contacting us.
Where appropriate, we will explain the purpose of collection at the time your information is obtained.
Sensitive information
Zeronova does not intentionally collect sensitive information such as data relating to health, political views, religious beliefs, or criminal history.
When we share your information
Your personal information may be disclosed:
- Where you have given consent
- To contractors, partners, or service providers assisting in delivering our services
- To government bodies or program administrators where required
- Where disclosure is required or permitted by law
How we protect your information
Zeronova takes reasonable measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.
When your information is no longer required, we will take steps to securely destroy or de-identify it. Some records may be retained for at least 7 years to meet legal and business requirements.
Accessing and updating your information
You have the right to request access to the personal information we hold about you and request corrections if needed.
Requests should be made in writing. While access is generally free, a reasonable administrative fee may apply for copies. We may also request identification to verify your identity before releasing information.
Keeping your information accurate
We aim to keep your information accurate and up to date. If your details change or you believe any information we hold is incorrect, please notify us so we can update our records.
Changes to this policy
Zeronova may update this Privacy Policy from time to time. The latest version will always be available through our website.
Contact us
If you have any questions, concerns, or complaints about how your personal information is handled, please contact us:
Email: info@zeronova.com.au
Company: Zeronova Pty Ltd
ABN: 76 699 026 090